Warranty Policy
At Nuvia Jewellery, we take pride in creating timeless pieces crafted from premium Gold Vermeil and Sterling Silver. Each piece is carefully inspected to ensure it meets our quality standards before reaching you.
6-Month Quality Warranty
We provide a 6-month warranty from the date of purchase against manufacturing defects, including:
•Faulty clasps or closures
•Broken chains or links caused by workmanship issues
•Loose stones due to manufacturing defects
•Structural defects present under normal wear
If your jewellery is found to have a manufacturing fault, we will repair or replace the item at our discretion, subject to stock availability.
What Is Not Covered
Our warranty does not cover:
•General wear and tear
•Scratches, dents, or tarnishing from everyday use
•Damage caused by improper care, chemicals, perfumes, water exposure, or impact
•Bent chains, broken pieces, or accidental damage
•Loss or theft of jewellery
•Changes in colour or finish resulting from natural wear over time
Gold Vermeil & Sterling Silver Care
Gold Vermeil and Sterling Silver are precious materials that require proper care to maintain their beauty. To prolong the life of your jewellery, we recommend:
•Removing jewellery before showering, swimming, exercising, or sleeping.
•Avoiding contact with lotions, perfumes, and harsh chemicals.
•Storing pieces separately in a dry pouch or jewellery box.
•Cleaning with a soft, non-abrasive cloth.
Making a Warranty Claim
To submit a warranty claim, please contact us at info@nuviajewellery.com.au with:
1.Your order number.
2.Clear photographs of the item.
3.A brief description of the issue.
Our team will assess your claim and respond within 3–5 business days.
Nuvia Jewellery reserves the right to determine whether an item qualifies for repair or replacement under this warranty. This warranty is provided in addition to your rights under the Australian Consumer Law.