At Nuvia we want you to love your jewellery. If for any reason you are not completely satisfied with your purchase, we are here to help.
Change of Mind Returns
We accept returns for change of mind within 14 days of receiving your order. To be eligible for a return, items must be:
•Unworn and in their original condition
•Returned in their original packaging
•Accompanied by proof of purchase
Once your return is received and inspected, we will issue a store credit or exchange for the value of the item.
Faulty or Damaged Items
We take great care in crafting and inspecting our jewellery. If you receive an item that is faulty or damaged, please contact us within 30 days of delivery with your order number and clear photos of the issue.
If the item is deemed faulty, we will offer a replacement, repair, store credit, or refund in accordance with Australian Consumer Law.
Non-Returnable Items
For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.
Sale items, gift cards, and promotional items are not eligible for return unless required by law.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
How to Request a Return
To initiate a return, please email us at orders@nuviajewellery.com.au with:
•Your order number
•The item(s) you wish to return
•Reason for return
Our team will provide return instructions and assist you through the process.